To enable the delivery of a high-quality, accessible, digital education experience, Academic Technology manages learning and teaching software for the University of Missouri System through the administration of technology platforms Canvas, Panopto, Zoom and others. A team of academic technologists provide technology support via phone, chat and email during regular business hours to instructors, staff and students System-wide. After-hours chat and phone support is also available by a third-party provider. Over 440 knowledge base articles describing how to use supported technology in your online courses can be found in the customer support portal. The portal further offers options to submit a service request.
- Contact academic technology support
- Access after-hours support
- Visit the customer support portal
- Submit a service request
In addition to direct support with learning platforms, Academic Technology provides opportunities for professional development to System-wide instructors and staff through training sessions, bootcamps and workshops. Instructors can take advantage of software pilots to gain new skills and provide feedback on technology before it is adopted.
CANVAS
Canvas is a cloud-hosted learning management platform that streamlines a collection of digital tools and content for a simpler and more connected learning experience. UM System launched a single Canvas instance for all campuses beginning in Fall semester 2021.
CANVAS COURSE READINESS
CANVAS REQUEST SYSTEM
Use the Canvas Request System to request the combination of course sections into one Canvas site as well as to:
- Add/modify/remove users in non-registrar courses.
- Request a development/template Canvas course site.
- Request an Organization Canvas course site.
- Add a test student to your Canvas course
- Request course content from another instructor
For help using the Canvas Request System, please see the user guide.
Contact your campus registrar to add, modify or remove enrollments (including Teacher and TA) in registrar and for-credit Canvas course sites.
TRAINING AND PROFESSIONAL DEVELOPMENT
Academic Technology regularly hosts one- hour training sessions on a wide variety of tools available to instructors and students. Topics include:
- Canvas overview
- Canvas peer review assignments
- Group assignments
- Canvas grades
- Zoom overview
- Panopto overview
- Assessments with Panopto
- ePortfolios overview
- Honorlock overview
- Basics of using AI for your classes
- AI plagiarism, cheating and academic integrity
- Zoom AI companion overview
- Canvas assignments, quizzes and grades
- Canvas analytics
- VoiceThread overview
- Assessments with VoiceThread
- Advanced Zoom
- Advanced Panopto
- Turnitin overview
- iClicker overview
- Google Workspace and Microsoft 365
- Accessibility in your Canvas course using TidyUp and Ally
INSTRUCTOR BOOTCAMPS
Academic Technology hosts bootcamps for instructors on the same tools included in regular training sessions. Bootcamps are designed to assist new and current instructors in quickly mastering digital education essentials.
A comprehensive instructor bootcamp is typically scheduled to take place at the beginning of August and the beginning of January. Smaller bootcamps that cover media and assessment tools are usually held a few weeks into the start of the semester.
ON DEMAND VIDEOS
Instructional videos covering core teaching and learning technologies are available for viewing at a time most convenient to you. We currently have training videos on Canvas, Zoom and Panopto and are in the midst of expanding the list to include all of our regular training sessions.
1 ON 1 CONSULTATIONS
Have a specific question? Academic Technology is available for 1 on 1 technology consultations. These 25 minute sessions are designed to help you with a particular problem or question you have, rather than a full overview on a tool.